Privacy Policy
Effective date: 15 July 2026
Inspire Africa Group (“IAG”, “we”, “us”, or “our”) operates the inspire africa farmercity mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By creating an account or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who this policy applies to
This policy applies to farmers, IAG members, and other users of inspire africa farmercity in Uganda and other regions where the App is made available. The App is intended for users aged 18 and over, or the minimum age required in your country.
2. Information we collect
Account and profile information
- Name, email address, and phone number
- Password (handled by Firebase Authentication; we do not store plain-text passwords)
- Profile photo (captured with your device camera)
- Farm details such as farm name, district, village, and crop information
- Account verification and membership status
Location information
- GPS coordinates when you grant location permission (for maps, farm sites, collection points, and weather)
- District or region you enter during onboarding
App activity and records
- Marketplace orders, listings, and purchase history
- Harvest alerts and logistics requests
- Insurance, loan, and rent-to-own housing applications
- Earnings, withdrawals, and transaction history
- Messages, chat history, and support tickets
- Training/skilling progress and certificates
- Referral activity when you share invite links
Device and technical information
- Device battery level and power state (to help field teams monitor device health)
- Push notification tokens (Firebase Cloud Messaging)
- App version, operating system, and basic diagnostic data needed to run the service
- IP address and connection metadata sent over HTTPS when you use the App
Camera, microphone, and calls
- Camera access for profile photos and optional in-app photo capture
- Microphone and audio access for voice and video calls with IAG staff or members (when you start a call)
- On-device face detection is used to confirm a human face is present before a profile photo is uploaded; face images are not sent to a separate face-recognition service for identification
Payment information
Payments for marketplace purchases, insurance, loans, rent deposits, and similar services are processed by Flutterwave. We receive payment status, references, and amounts — not your full mobile-money PIN or card details.
3. How we use your information
- Create and manage your account and farmer profile
- Verify your identity and membership with IAG administrators
- Provide marketplace, harvest logistics, insurance, loans, and housing services
- Process payments and show order or application status
- Enable messaging, notifications, and voice/video calls
- Show maps, weather, and location-based farm information
- Issue certificates, reports, and official documents where applicable
- Improve security, prevent fraud, and enforce account lockout after failed sign-in attempts
- Respond to support requests and communicate important service updates
- Comply with legal obligations and resolve disputes
4. Legal bases (where applicable)
Depending on your location, we process personal data based on:
- Contract — to provide the App and services you request
- Legitimate interests — to secure the platform, support users, and improve the service
- Consent — for optional permissions such as camera, location, microphone, and notifications
- Legal obligation — where required by law
5. How we share information
We do not sell your personal information. We may share data with:
| Recipient | Purpose |
|---|---|
| Google Firebase (Auth, Firestore, Cloud Functions, Cloud Messaging) | Account sign-in, secure cloud database, backend functions, push notifications |
| Cloudflare (R2 storage) | Secure storage of profile and identity photos |
| Flutterwave | Payment processing for Mobile Money and related checkout flows |
| Agora | Real-time voice and video calls when you use calling features |
| Google Maps | Map display and directions to farms, collection points, and cooperatives |
| IAG staff and assigned field agents | Member support, farm verification, logistics, and program administration |
| Law enforcement or regulators | When required by applicable law or to protect rights and safety |
Other IAG members may see limited profile information when you message them or appear in shared directories inside the App.
6. Data retention
We keep your information for as long as your account is active and as needed to provide services, meet legal requirements, resolve disputes, and enforce our agreements. When you delete your account, we mark your profile as deleted and remove or restrict access to personal data in line with our retention and backup practices. Some records (for example payment or compliance logs) may be retained longer where required by law.
7. Security
We use industry-standard safeguards including encrypted HTTPS connections, Firebase Authentication, and access controls on cloud data. No method of transmission or storage is 100% secure, but we work to protect your information against unauthorized access, loss, or misuse.
8. Your choices and rights
- Permissions — you can deny or revoke camera, location, microphone, and notification permissions in your device settings; some features may not work without them
- Account updates — edit your profile details in the App
- Delete account — go to More → Settings → Delete account and confirm with your password
- Access or correction — contact us to request a copy of your data or corrections where applicable under local law
- Marketing — service-related notifications may still be sent for account security and transactions
9. Children’s privacy
The App is not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. Contact us if you believe a child has provided us data and we will take appropriate steps to delete it.
10. International transfers
Your data may be processed on servers operated by our service providers (such as Google, Cloudflare, Flutterwave, and Agora) which may be located outside Uganda. We take steps to ensure appropriate safeguards are in place when data is transferred internationally.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version at this URL and update the effective date above. Continued use of the App after changes means you accept the updated policy.
12. Contact us
Inspire Africa Group
Email: support@iagfarmers.com
Web: https://acp.farmerscity.app
In-app: open a support ticket from Settings